GreenBay Market Terms & Conditions

1. Introduction
   Welcome to GreenBay Market, an online marketplace for electronics. By accessing or using our platform, you agree to abide by these Terms & Conditions. Please read them carefully before using our services.

2. Definitions

• "Marketplace" refers to GreenBay Market.
• "Seller" refers to any individual or business listing products for sale on the platform.
• "Buyer" refers to any individual or business purchasing products through the platform.
• "Commission" refers to the fee deducted by GreenBay Market from the seller's earnings.

3. Account Registration

• Users must provide accurate and complete information when registering.
• Sellers must ensure that their business details, including tax information, are correct and up to date.
• GreenBay Market reserves the right to suspend or terminate accounts that violate our policies.

4. Listing and Selling Products

• Sellers must only list electronics and related accessories as per our permitted categories.
• Product descriptions, images, and specifications must be accurate and not misleading.
• GreenBay Market reserves the right to remove any listing that violates marketplace policies.

5. Commission Fees

A commission fee is charged on each sale made through the marketplace:

• Mobile Phones & Accessories: 7%
• All Other Categories: 10%

The commission is deducted automatically from the seller's earnings before payout.
GreenBay Market reserves the right to adjust commission rates with prior notice.

6. Payments & Transactions

• Payments are processed securely through our platform.
• Sellers receive payouts after deducting the applicable commission and any additional service charges.
• Buyers are responsible for ensuring payment details are correct at checkout.

7. Shipping & Delivery

• Sellers are responsible for timely order fulfillment and delivery.
• Shipping costs and estimated delivery times must be clearly stated on product listings.
• Buyers should report any shipping issues within the specified timeframe.
• Consolidated Shipping Requirement: Sellers must drop off their products at our warehouse for consolidated shipping.
  Please ship to the following address:
  Amani Gardens, 71 Church Road, Nairobi, Kenya
  For any inquiries, please email us at greenbay@delta40.com or call +254 701 228 075.

8. Returns & Refunds

• Sellers must outline clear return and refund policies in compliance with marketplace guidelines.
• Buyers must initiate return requests within the allowed return period.
• GreenBay Market may mediate disputes between buyers and sellers but is not responsible for final resolutions.

9. Prohibited Items & Activities

• Counterfeit, illegal, or prohibited electronics are strictly not allowed.
• False advertising, misleading product descriptions, or fraudulent activities will result in account suspension.

10. Intellectual Property

• Sellers must have the right to sell products listed on the marketplace.
• Any intellectual property infringement will result in immediate listing removal and possible legal action.

11. Limitation of Liability

GreenBay Market acts only as a platform connecting buyers and sellers and is not liable for defective products, delays, or transaction disputes.
Users agree to indemnify GreenBay Market against any claims arising from misuse of the platform.

12. Changes to Terms & Conditions

GreenBay Market reserves the right to modify these terms at any time.
Continued use of the platform constitutes acceptance of any updated terms.

13. Contact Information
    For any inquiries or support, contact us at greenbay@delta40.com.
    Talk with us at +254 701 228 075 or visit us at Amani Gardens, 71 Church Road, Nairobi, Kenya.

By using GreenBay Market, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the platform.